Client Background
Our client is a prominent mobile network operator, delivering telecommunications and digital services for over 25 years. Recognized for its commitment to innovation, customer experience, and corporate responsibility, the company has been a driving force in advancing the local telecom sector and proudly maintains the largest subscriber base in the country.
Business Challenge
To boost operational efficiency, agility, and modernization, the client set out to replace its legacy Business Support System (BSS) with a new Digital Business Support System (DBSS). This upgrade was aimed at delivering major benefits, including:
- System consolidation – Eliminating the need for multiple, separately supported applications with different licenses and skill requirements, thereby cutting costs and complexity.
- Faster time-to-market – Enabling quicker rollouts of new products and services without the burden of manually updating multiple systems.
- Next-generation capabilities – Seamlessly integrating the latest technologies to enhance customer experience and support advanced digital services.
Enjara Business Solutions Approach
Enjara Business Solutions partnered with the client to transform their legacy BSS into a future-ready DBSS, guiding them through every phase — from strategic planning to deployment.
Strategic Planning and Vendor Evaluation
We began by assisting in tender preparations and assessing third-party DBSS providers. Our team worked closely with stakeholders to capture detailed business requirements, conduct gap analyses, and plan the project roadmap.
System Design & Integration
We designed a comprehensive integration plan to align the new DBSS with the client’s existing systems. This included business process reengineering to leverage new system capabilities and the creation of a data migration strategy to ensure a smooth transition.
Implementation & Delivery
During deployment, our experts managed the project backlog, coordinated with external vendors, and oversaw the end-to-end migration process. We ensured compliance with technical and business requirements, provided governance for delivery processes, and implemented structured change management to support the adoption of the new system.
Specialized Services & Consultancy
Enjara Business Solutions also delivered specialized consulting to enhance the client’s overall IT operations, including:
- Comprehensive IT audits and optimization of IT structures.
- Best practice implementation in project management, development workflows, and documentation.
- Full product lifecycle management, ensuring every phase met quality and timeline expectations.
- Vendor selection and process assessments to improve operational workflows.
- Providing skilled resources during peak demand, enabling smooth ramp-up and handover.
- Detailed BSS requirements gathering and business process mapping for optimization.
- BSS architecture design and review, including multi-vendor integration strategies and API frameworks.
Value Delivered
Through our involvement, the client achieved a successful BSS transformation with tangible results:
- Delivered an optimized DBSS platform backed by detailed requirement gathering, robust architecture design, vendor assessments, and comprehensive documentation.
- Enhanced the solution with technical upgrades such as physical inventory integration, sales hierarchy optimization, journaling capabilities, and performance testing frameworks.
- Improved project governance with a structured approach to planning, architecture oversight, requirement gathering, and documentation.
- Positioned the client for faster service rollouts, greater system flexibility, and stronger operational performance.
